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Managing The Local Tech Guy (Or Gal): Page 2 of 4

Here are some tips on how to make the best decisions when hiring local computer support.

1. Investigate a company’s legitimacy. A basic first step is to check to make sure that the local firm is listed in the local Yellow Pages. Then check out the Website. How professional is it? How "deep" is it--is it just a calling card, or does it have real substance to it? Check out the business with your local Better Business Bureau. But first and foremost, get references--and check them out. Don't even think about using a firm that doesn't have at least three--and preferably four or five--enthusiastic existing customers.

2. Find a firm that’s the right “fit.” Joshua Feinberg, co-founder of Computer Consulting 101, a West Palm Beach, Fla.-based firm that advises computer technicians on the operation of their businesses, says that small, one-person firms might be fine for a business such as Gioia’s with a handful of computers, but larger small businesses will need a firm with more technicians so that they can better provide service quickly.

However, the larger the computer support firm, the larger the overhead will be, so the higher the cost that the small business owner can expect to pay. Additionally, very large computer support firms may not send the same technician every time. That means time, and perhaps, expense to account for the learning curve every time someone new comes in.

Most of all, make sure you feel comfortable with the firm, and its representatives. Yes, this is a bit of a touchy-feely issue, but it's a critical one. “Computer support companies are becoming trusted business advisors, much like CPAs or attorneys,” Feinberg says. “When you give someone access to your computer network, it’s like giving them the keys to your house. They have access to all of your [computerized] information. You need to be comfortable with that.”