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Linux Support Services: Page 2 of 5

Certification and Training

Trained tech support will help you resolve issues faster and with more confidence, possibly letting you get by with 8/5 support. So find out what certifications your prospective support provider requires of its tech-support people. Because most common problems are solved by Level 1 technicians, those techs should be certified. LPI (Linux Professional Institute), RHCT (Red Hat Certified Technician), RHCE (Red Hat Certified Engineer), SAIR/GNU and CompTIA (Computing Technology Industry Association) Linux+ certifications are leading curriculum choices.

Hardware

The most crucial consideration when purchasing new hardware is to verify that it will support the Linux distribution you want.

It's wise to stick with your Tier 1 hardware vendor for the machines that will power the OS, but it's critical that both the Linux vendor and the hardware vendor support your distribution on that hardware. Red Hat and SuSE certify a boatload of hardware, including server-level equipment from Dell, Hewlett-Packard and IBM, all of which offer hardware solutions that ship with various versions of Linux.