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Hot MoMs: Page 2 of 6

MoMs are event managers. If they can alert IT about an outage before a user or a customer calls, that's a win. This sounds like a no-brainer, but wading through thousands of events is akin to searching for a needle in a haystack. Such event management isn't enough; event reporting requires diagnostics to shorten downtime. Most MoMs call for heavy front-end implementation and a fair amount of rigor, procedure and discipline to achieve that goal.

Managing events was a huge part of the early MoM's job, necessitating the development of special techniques. Decreasing the mammoth number of events was one strategy. Methods such as deduplication and event damping reduced recurring events to a single line on the console.

Automation further reduced the number of events that required a response. The idea was to build rules that, when met, triggered some action. Simple rules required identification of an action that would occur based on a particular event, such as mounting and assigning tapes when a file arrived.

Interevent rules, which specify multiple triggers and actions, advanced the MoMs further. A prime example of such a rule is the suppression of events for the loss of contact between a router and downstream devices. If an interface is disabled, and the device is a router, ignore or trash any events arising from devices that cannot be contacted because they are attached to said router.

In a router's case, the relationship between the attached downstream devices and the router's failed interface is understood based on Layer 3 addressing. That is, the subnets supported by the router will be down when the router is down. With processes that run on separate servers, clients, switches and other equipment, the old MoMs' rules would become too brittle, requiring too much upkeep to make the automation provided worth the effort.