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Enterprise Content Management Helps to Tame Information Growth

A growing population as well as a desire to automate many of
its business processes has led to a dramatic increase in data storage in Horry County, S.C. The need to better manage the
growing volume of data drove the county to deploy an enterprise content
management (ECM) system, and its $750,000 investment seems to be paying
dividends.

Warm weather and beautiful scenery are the main attractions
in Horry County, which is home to Myrtle Beach. Because of its locale, the
county, which has about 250,000 residents, has been seeing its population rise,
up about 30 percent since the turn of the millennium. The growing population
has meant that the local government has to provide its services (police, fire,
building permits, fishing licenses) more effectively.

To support its operations, the county is running Windows on
about 30 Dell servers, which currently manage about 85 TB of information.
"We will double our storage in the next year," says Tim Oliver, assistant
director of IT/GIS at the county. The municipal organization, which has 1,700
employees, has relied on an IBM AS/400 to support its operations, but has been
migrating off of it in the last few years. One reason is the county had few
automated processes, which meant that it generated large volumes of paper
documents (literally rooms full of them), followed inefficient manual processes
and created unnecessary duplication.

As part of the transition to the new servers, the county has
been purchasing a series of new applications. In 2006, Horry County bought
Cityworks, a work order management system from Azteca Systems Inc. The software
was designed to help the municipal government track its assets and streamline
employees' movements.

 

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