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CompTIA Comes To The Rescue In The SLA Process: Page 3 of 3

"A lot of solution providers are out there flying by the seat of their pants and not really clarifying anything with regard to service," Maffei said. "Any sort of industry effort to ensure a base level is a win-win for all of us."

CompTIA's Migut noted that materials in both SLA guides aren't intended to be incorporated into a formal SLA without a lawyer's approval. Both guides are available free to CompTIA members.

Article appears courtesy of CRN.