CompTIA laid the groundwork for the reference guides during the summer, when it organized a team of solution providers to establish industry standards for creating SLAs. CompTIA members who helped formulate the guides said they were excited to begin reaping the benefits.
Mitch Hungerpiller, president of Mitchell-Wayne Technologies, a Birmingham, Ala.-based solution provider, said he recently spent nearly $15,000 in legal fees to develop an SLA and, therefore, was delighted to participate in a process to ensure he won't have to spend that much money again.
"Before now, my only choice with regard to SLAs was to turn to the pros," said Hungerpiller, whose company specializes in Novell systems integration and IP telephony. "Now it's nice to know there's an affordable and encouraging way to handle things myself."
Outside CompTIA, other solution providers also were upbeat about the prospect of a little SLA help.
Chris Maffei, president and CEO of San Francisco-based 10z Network, said a large-scale focus on improving SLAs would "take the mystery out of IT support," resulting in happier customers and more contracts for solution providers.
Subsea cable alternatives can provide a level of comfort for those concerned about disruptions. Realistically, they will continue to play a small, but critical role in the short term.
Maintaining existing network infrastructures often incurs huge technical debt before newer technologies are adopted over time.
Amid ongoing regional uncertainties, telecom infrastructure in the Middle East has expand to include terrestrial low-latency network infrastructure, which offers resilience and agility in navigating political complexities without relying solely on undersea networks.
