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CA Chief Touts Automation, Business Transformation at Interop

The proliferation of technology is presenting great challenges for IT management, said CA President and CEO John Swainson.

The average company spends 9 percent of its budget on IT and nearly 70 percent on operations and maintenance and few have formal processes for managing IT resources, which Swainson is growing in importance with the proliferation of technology. Swainson spoke to more than 500 people during a standing-room-only keynote speech Wednesday at Interop New York.

"Every time we all get together like this, the conversation invariably turns to the obvious question -- the one the columnists and pundits will seize on and talk about for months to come: What's next?" he said. "What's the next big thing?"

Swainson said people have different takes on what will be the next trend in technology but it usually turns out to be a "mirage."

"We tend to overestimate the effect of a technology in the short run and underestimate the effect in the long run," he said. "The fact is that it often takes longer than we expect for a technology to have an impact, but when it does, its impact often exceeds our expectations. And the reason is that technology invariably is used in ways we never imagined. The Internet is a perfect example. The truth is that there is no one big thing; there are many big things -- all happening simultaneously. Lots of emerging technologies -- and ways of leveraging technology -- have the potential to make a significant impact on the way we live and work. And all these innovations, changes and trends contribute to the direction the IT industry will take over the next few years."

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