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Buying an IP Phone

 
 

If you have the budget, let users choose from a number of design options. If you must keep your costs down and buy in bulk, create a user committee and get buy-in from a representation of users.

Location, Location, Location

Location determines the function of IP phones and whether they need basic, executive or console attendant features (see "Distinguishing Features," page 78). So first ask: "Where will the phone be used?"

Basic IP phones are, well, basic. Most reside on employee desktops; some sit in common areas, such as lunchrooms, reception areas, mailrooms and loading docks. These phones should have at least a multiple-line LCD display to show caller ID and current-call status, or the current call and a call on hold. Hard-key functions for volume, hold and transfer should be obvious.

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