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Bank Spots Network Problems Before They Happen: Page 4 of 4

The software helps with performance monitoring of servers in several ways. ELM Enterprise Manager alerts Glenview State Bank staffers if a server has a potentially "too-high level" of disk space, memory, or processor utilization, according to Lloyd. It sends a "ping" signal to servers every minute to check that they are up and running. And if a server does not respond after five pings, the IT staff is notified. The software also monitors event logs that keep track mostly of security-related events, such as an unauthorized attempt to log onto a server.

Lloyd declines to comment on how much Glenview State Bank paid for the software. But the bank could quantify its savings, he says, because the alternative was to hire three people to watch its network around-the-clock. "And I still do not think we would get the full benefits of monitoring that we get now," according to Lloyd, because the software can observe the network more carefully and efficiently than humans. "This makes everything more streamlined. And the data is more reliable."