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Bank Spots Network Problems Before They Happen: Page 2 of 4

TNT Software's ELM Enterprise Manager alerts Glenview State Bank officials to potential problems with the hardware, software, and security of its roughly 50 servers. "It allows us to be proactive in the monitoring of our network," according to Lloyd, information security officer at the Glenview, Ill.-based bank, which has seven branches, all in suburban Chicago.

Before, Glenview State Bank's IT officials usually found out that a server was going down only as the server actually crashed. Now, Lloyd says, the new monitoring software that the bank installed can pick up early warning signals. "This way, it is going to tell us ahead of time," Lloyd says. "Now, we are just more aware of everything going on in our environment."

GROWTH DEMANDS NEW TECH

Previously, Glenview State Bank did not have any centralized software to help it monitor potential network problems, forcing staff members who tried to spot any trouble looming by sorting through event logs. But as the company steadily grew, two years ago GSB officials realized that they had to do something. And, as Lloyd says, "from an auditing standpoint, the auditors want you to keep abreast of security events."

GSB had two choices. It could hire new staff members devoted solely to that job. "All (that the new staff members) are going to do is look at event logs. It would be pretty much 24/7," Lloyd says. Or, Glenview State Bank could look for some network monitoring technology.