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Are You Suffering From Mouse Rage Syndrome?: Page 2 of 2

In a test, the SIRC used as a control what it called "the Perfect Web site," one that functioned well. Study respondents were then presented with a stream of "crazy graphics and slow-loading pages." While a small sampling remained calm, others "showed very distinct signs of stress and anxiety," according to the study.

The report stated, "Some changes in muscle tension were quite dramatic While this was happening, the participants faces also tensed visibly, with the teeth clenched together and the muscles around the mouth becoming taught. These are physically uncomfortable situations that reduce concentration and increase feelings of anger."

Rackspace Managed Hosting commissioned the study. The U.K. firm's managing director, Jacques Greyling, said the study shows that businesses selling online have a duty to provide an Internet experience "as stress-free as possible." He added, "The message is clear: Businesses need to provide simple and easy-to-navigate layouts, whilst focusing on speed and uptime."