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98 Percent of Managed Services Is Chaotic: Page 3 of 4

N-Able is taking a different tact, adjusting its training program--called Momentum--to bring more lower-end VARs into the monitoring and response end of the services market. This approach will help VARs build a foundation for managed services through time-based response services.

Both N-Able and Level Platforms believe that delineating the managed services market will help more VARs enter into services at a lower level and work their way up to the upper echelons of the services market.

"Business owners must be totally committed to the business process of managed services; if not, they'll fail," Garbutt says. "They need the right skill sets and energy, but also have the commitment to make services happen."

This week, Kaseya will announce a new channel program through which partners will be able to sell its remote monitoring and management tools to customers who don't want to hire managed services. While Kaseya says this will help fledging MSPs develop more leads and sales, some say it could also be read as further evidence of softness in the managed services market.


  • DEFINE MANAGED SERVICES: Help VARBusiness define the managed services market. Read Larry Walsh blog on managed services, "At Your Service, But What Do You Want?" and then tell us how you define managed services.