Network Computing is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

SAN: 'It's More Than Speeds & Feeds'

CHICAGO -- Service, vendor relationship, and cost are as important as speeds and feeds when buying a storage system, according to a panel of users at the Storage Decisions conference here today.

Four users on a "Rate the Disk Vendors" panel here agreed they want their vendors to do more than sell them a product. They want them to be involved in what they're actually trying to accomplish with SAN and NAS systems. They want help throughout the process of buying, implementing, and servicing.

Rob Stevenson, technology strategist Nielsen Media Researchs Oldsmar, Fla., data center, says he wants to know his vendors are never too far away in the event of trouble. “Service is important. A vendor has to have a large number of engineers nearby. They have to have a large presence in our area.”

That might not be much problem for Nielsen, who’s supplier base reads like a "Who's Who" of key players: EMC Corp. (NYSE: EMC)
, Hitachi Data Systems (HDS)
, Sun Microsystems Inc. (Nasdaq: SUNW)
, Network Appliance Inc. (Nasdaq: NTAP), and Storage Technology Corp. (StorageTek) (NYSE: STK). But smaller companies need to make sure they have their vendors' attention, too.

Cliff Dutton, CTO at Providence, R.I.-based Ibis Consulting , says part of ensuring enough attention is getting to know a storage vendor well, and vice versa, before a sale.

  • 1