ALPHARETTA, Ga. -- Optio Software, Inc. (OTCBB:OPTO) a leading provider of software solutions dedicated to helping customers automate, manage and improve the complete lifecycle of document-intensive processes, today announced that customer, Legend Valve, has reduced the time its 13-person customer service team takes to locate and retrieve documents by an average of 50 hours per week using Optios document repository and data capture solutions. At an average rate of 10 document searches, per representative, per day, Optios combined solutions enable Legend Valve to significantly reduce the cost and resources required to provide customers with quality customer service.
One of our primary goals is to answer every question a customer may have during the initial call, said Margaret Doetsch, business systems analyst for Legend Valve. Optios Solutions have significantly improved document accessibility for our CSR team, reducing the need to call a customer back, as well as the amount of time spent away from the phone. And with more time to focus on the customer, our CSRs are delivering a higher level of service, resulting in greater customer satisfaction.
Legend Valve and Fitting, a national valve and fittings distributor located in Macomb, Michigan, depends on easy access to information to serve customers, manage the supply chain and effectively run operations. To maintain its exceptional service levels and streamline document-driven processes, Legend Valve turned to Optio Software.
As an Optio customer for more than three years, Legend Valve recognized an opportunity to extend the value of its online document repository by implementing Optios data capture solution and integrating the technology with Optios document design and automation solutions.
Optio Software Inc.
