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  5. An Open Letter to Vonage's CEO: Page 3 of 3
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An Open Letter to Vonage's CEO: Page 3 of 3

An Open Letter to Mr. Michael F. Snyder, Director and CEO of Vonage Dear Mr. Snyder, Congratulations on your new position, though in the wake of the yesterday's catastrophe of an IPO I'm not sure anybody's going to be envious...
David Greenfield
May 26, 2006

8. Improve Your Voice Quality ??? None of this will work though if voice quality continues as bad as its been. I've been running a Vonage service from Israel for thee years now and never has my voice quality been so bad. Half the time I use the line just to receive a U.S. call and then call people back. Given that others have complained about the experience, I'm sure it's not just me. Heck, by offering to deploy new IP phones you could even roll them out with a G.722 codec and make them BETTER than a phone line.

It's a tall order, some would say an impossible one. But Vonage also pulled off the impossible once before. It dragged overcharging, customer-anxious telcos into the Internet age of inexpensive, customizable telephony. Here's to hoping you can pull off the impossible once again.

- Dave Greenfield, Editor
+1 516-620-0622
IM: netmagdave (Yahoo, AIM, Skpe, MSN/Hotmail, and Jabber)

A version of this letter was sent to Mr. Snyder earlier today and appeared in CMP's VoIPLine newsletter

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