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Dell Breaks Services Mold

ROUND ROCK, Texas -- Breaking the mold of traditional, one-size-fits-all services offerings, Dell (NASDAQ:DELL) today launched Dell ProSupport (, a globally consistent, customer-driven support offering that spans Dells commercial product and solutions portfolios. Dell has distilled more than 10 service offerings down to two customizable packages with flexible options for service level and proactive management.

For the first time, Dell customers can customize and tailor services to fit their technical expertise. Competitive portfolios are unnecessarily complicated and force customers to select from a generic set of options that are less easily adaptable. Dell’s ProSupport offerings are available through the channel and address the specific needs of channel partners and their customers.

“Our customers and partners asked us to break the mold of 'one size fits all' reactive support to help them meet the needs of increasingly diverse, global, and mission critical IT operations,” said Steve Schuckenbrock, president, Global Services, and CIO, Dell. “Dell listened and acted. ProSupport delivers important new features and capabilities that make it easier to get the right support package at the right time in the right way. ProSupport is an important step forward in enabling our customers and partners to tap into a world-class service delivery capability that end-users need — and toward Dell’s broader vision to simplify IT.”

Dell Inc.