"Verizon talked down to us like we were second-class citizens," a fourth legacy MCI agent, who was on the call, said. "We were screaming on the call 'wait a minute, this is our business we have built!' But [Verizon] just came back at us as said you need to trust us. They didn't give us any reassurance that the quotas we will be given would be fair. They just said we need to trust them."
Aware that CRN was on a story based on conversations with legacy MCI agents unhappy with the 2007 VSPP contract offer, Verizon sent legacy MCI agents offered the contract an e-mail the day before Thanksgiving, several sources confirmed.
That e-mail explained that even though Verizon would not change the wording of the contract, and that quotas would still be assigned only after contracts were signed, it would extend the length of time it would give legacy MCI agents to fall in line and hit their quotas. In other words, the 30 day termination-without-cause condition was to be lifted, a fifth legacy MCI agent said.
Verizon sill refuses to budge on a contract stipulation that raises the deal size required for an agent to get on-site assistance from Verizon Business' engineers to $50,000 from $10,000. This process, called "teaming," could result in reduced compensation for legacy MCI partners, sources said. But it could also cost Verizon money in the end, sources said.
"Raising the teaming number to $50,000 I think was a big loss for Verizon. What they are doing there is telling agents you can't team on large customers [for] one dollar south of $50,000, and that's real bread and butter business for master (agents)," a sixth legacy MCI agent said.
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