Still, the result is interesting. The integrated tool can track a performance problem back to its root--if the root is in either network congestion or protocol problems. So, should we view Network General as a phoenix rising from the ashes of that bad marriage, or a hapless duck rising from a lake in the late fall mist while hunters await?
Right now, I think it's more duck than phoenix. Network General is a challenged brand; its core customers felt abandoned, and the new customers it badly needs probably don't see the company as a source for strategic business service-management tools. It'll take time and a lot of good marketing to change that.
Art Wittmann is editor in chief of Network Computing. Write to him at firstname.lastname@example.org.