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Know Your Partner: Page 2 of 2

  • Map out a clear exit strategy should you become uncomfortable with your vendor's financial or organizational wherewithal. These "outs" generally cost money, but exercising just one of these options can save more than paying for hundreds.

  • Spread your money among different vendors as much as possible, especially for critical systems. Along those same lines, standardize on flexible platforms that don't lock you into a single vendor.
  • Don't overthink the commodity stuff. When it comes to PCs and other low-end hardware, for instance, sometimes just going with the lowest bidder is best.
  • When in doubt, consult your peers at other companies. More than even the best consultants and analysts, they can give you the inside scoop on how reliable a given vendor is.

    Fundamentally, which kinds of IT vendors is your company willing to trust as strategic partners? How important are price and one-stop simplicity? How important is best-of-breed specialization? For which products or projects does a conservative, financially stable vendor make more sense than a promising start-up? These aren't just philosophical questions. You and your management team need to have this discussion now. Meantime, hedge your bets.