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ITIL v3 Launches Today: Page 2 of 2

"Education is the recommended starting point for an ITIL journey. With this

knowledge comes the understanding that the ITIL journey is one of continual improvement, and while there are some quick wins, organizations can't expect

to adopt every ITIL process all at once," says Pierre Bernard, Pink Elephant's Manager of Education Services and a member of the ITIL V3 exam qualification panel. "Education enables organizations to define process maturity gaps, set their own vision and strategy, and map out which ITIL processes will be most effective in meeting their objectives."
Pink Elephant Inc.