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The IT Agenda: Required Reading: Page 3 of 3

Unlike the many tedious management tomes that fill bookstore shelves, this is a page-turner full of bons mots such as, "The person who doesn't make mistakes is unlikely to make anything." Arden's right--no risk, no reward.

Managers and staff alike would do well to remember this.

Jonathan Feldman is director of information services for the city of Asheville, N.C., and a contributing editor to Network Computing. Previously, he was director of professional services at Entre Solutions, an infrastructure consulting company based in Savannah, Ga. Write to him at [email protected].