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Dear RSA, Trust Is Earned Every Day--You're Not Earning It Today: Page 2 of 2

Trust is earned every day, and in information security, your customers' trust is easy to lose and hard to earn back. RSA had a breach with unknown ramifications. RSA Chairman Art Coviello's cryptic notice, and RSA's relative silence since then, is not helping customers feel confident in SecurID as a product or RSA as a company. Just look at what's happening on Twitter for gems like this: "Dear #RSA, open your pants and show us the problem, or we will never trust you again."
Mike Fratto
March 22, 2011

FAQ: What new information are you disclosing in this note, and why are you issuing it now? A: We are not disclosing new information related to the incident. FAQ: Why can't you provide more details about the information that was extracted related to RSA SecurID technology? A: Our customers' security is our number one priority. We continue to provide our customers with all the information they need to assess their risk and ensure they are protected.

RSA SecurID VARs and resellers are left holding the bag because the company isn't telling them anything, either. RSA needs to come clean about what happened. Only RSA can quell the speculation. Only RSA can give its customers and VARs the information they need to determine their own risk.

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