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Citrix's GoToAssist: Next Best Thing to Being There: Page 3 of 5


Good


• Secure communication channel
• Minimal hardware requirements
• No application deployment


Bad


• Limited to Windows platforms


Citrix GoToAssist 6.0, $3,900 per named seat per year, plus $725 one-time implementation fee. Citrix Online, a Division of Citrix Systems, (800) 549-8541. www.gotoassist.com

From the chat tool on the agent's desktop, I pushed the URL of our editorial calendar to a customer. The URL was sent to the customer's browser and quickly came into view. I then invoked a whiteboard tool to highlight calendar items.

GTA is managed over Citrix's hosted Online Management Center. From a browser, I could generate, print and save reports in CSV format, monitor agents in real time and even replay sessions.