SAN JOSE, Calif. -- Cisco(R) (NASDAQ: CSCO)
today announced a definitive agreement to purchase Chicago-based
Latigent, LLC., a leading provider of web-based business intelligence
and analytics reporting solutions, focused on contact centers.
Latigent's products are built from the ground up to take advantage of
Web 2.0 principles that help enable customers to create flexible,
scalable, easily customizable, and intuitive historical and real-time
reports for their contact centers.
Latigent's products will complement and enhance Cisco's Unified
Customer Contact solutions that are designed to evolve today's call
centers to the Customer Interaction Network, a single, integrated
platform that easily integrates with legacy contact center platforms
and networks, providing multi-channel services and integration with
customer relationship management applications.
"By acquiring Latigent, Cisco is signaling a commitment to increase
the value of customer investments in our customer interaction
solutions by providing appealing, robust and dynamic tools to enable
increased visibility and efficiency, resulting in improved customer
experiences," said Laurent Philonenko, vice president and general
manager of the Customer Contact Business Unit, Cisco. "Cisco views
reporting as a critical component for the management of a contact
center. We believe Latigent offers an excellent combination of talent
and technologies that will further position Cisco Unified Customer
Contact solutions to help enable customer-centric relationship
management with unprecedented flexibility. Marketing, sales and
support communities that are increasingly tied to contact center
technologies will benefit from this new dimension in our offer."
Cisco Systems Inc.
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