Scott Holcomb, CEO of Holcomb Enterprises, a Mission Viejo, Calif.-based solution provider, says VoIP technology gives criminals the anonymity they need to carry out scams. "With regular phones, there's a physical location that has to be reported, but for VoIP, all you need is an IP address," Holcomb said. It's also a simple process to set up a voice response system and acquire local VoIP phone numbers, he said.
Jay Cuthrell, CTO at Digitel, an Atlanta-based solution provider, said when criminals call their victims, they're using VoIP providers to display bogus caller ID information that matches the actual names and numbers of banks and credit card companies. "In some cases, the vishing caller ID could look more professional than what some call centers currently send," Cuthrell said.
However, Jim Wyborny, president of ExpedIT Solutions, a Carrollton, Texas-based solution provider, doesn't think scammers are leveraging VoIP to remain anonymous. "There would be a potential for the same, if not more, tracking if these are actually VoIP phones. There has to be a public IP address out there somewhere pointing to them," he said.
There is very little that can be done from a technology perspective to stop voice phishing, and solutions will have to come from elsewhere, Henry said. "We are going to have to start rethinking within the financial sector how long we can make it easy to establish and use credit. That, to me, is the root cause of the problem," he said.