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Users Blast Vendors in SNIA Survey

SAN DIEGO -- Storage Networking World -- The SNIA End User Council unveiled results of its third annual end user survey here today, highlighting concerns with interoperability, painful upgrades, and immature technologies.

The 2006 survey results, based on online input from 387 respondents, show users are adding more storage infrastructure and a greater diversity of vendors than ever before. But they're not getting the interoperability and management they need -- and vendors are hurting as much as they're helping.

While more than 40 percent of those polled expect to upgrade a stable SAN at least once a year, respondents indicated there's a 50/50 chance of success when vendors claim to be able to solve a problem.

A full 47 percent of respondents reported that installing a vendor-recommended storage fix either didn't solve the problem or made it worse.

Users not only want more help, but they're willing to pay for it. Sixty-two percent of respondents said they'd pay more to have an interoperable solution if the choice between vendors was otherwise equal; and that percentage of those polled would pay an average premium of 7.6 percent for the guarantee.

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