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TSPP Accepts Incentra

BOULDER, Colo. -- Incentra Solutions, Inc. (OTCBB: ICNS),
a leading provider of complete IT and storage management solutions
for mid-size enterprises and service providers, today announced it
has been accepted into the Symantec Technical Support Partner Program
(TSPP). One of only eight partners in the United States, Incentra
has been authorized to provide first call support on the Veritas
NetBackup and Storage Foundation product lines for Symantec.

"We are pleased to have Incentra join our Technical Support Partner
Program. Incentra's unique storage expertise makes it an ideal
participant to provide Symantec customers with in-depth support for
our high availability products," said Manos Menayas, vice president
of Enterprise Support Services, Symantec. "The elite partners in
TSPP have demonstrated that they can deliver world-class support and
invest in their resources to successfully complete the same readiness
training as our own internal support teams."

The TSPP enables qualified Symantec partners to deliver technical
support on authorized products. Incentra provides successful
management to more than 250,000 backup jobs monthly across 100
storage infrastructures in 50 locations and ensures operational
service delivery excellence to its customers.

Each TSPP applicant is required to meet the following comprehensive
requirements to become a member in the program and provide technical
support for authorized Symantec products.

  • Symantec Partner Program, Platinum Level
  • Call center open 24x7
  • Electronic case tracking system
  • Support lab
  • Renewals infrastructure
  • Fully-trained for each authorized Symantec product, using
    Symantec's internal Support Readiness Training (SRT) curriculum
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