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StorageTek Users Voice Support Fears

WASHINGTON, D.C. -- With the dust still settling on Suns StorageTek acquisition, customers here at the storage vendor’s annual Forum user event voiced their concerns about support and future product roadmaps. (See Sun Closes on StorageTek .)

One IT manager from the auto insurance sector, who asked not to be named, admitted that he was “a little shocked and surprised” when Sun stumped up $4.1 billion for StorageTek earlier this year. But shock has given way to trepidation. “My main concern is support,” he said. “It’s what the partnership is like when you have a problem that’s important to me.”

Other users echoed these sentiments. “The biggest concern,” said one, “would be that the consistency we had with the StorageTek people would not be there in the future.”

At least one customer wants to maintain the status quo with both suppliers. “We have a strong relationship with our StorageTek team and we have a strong relationship with our Sun team,” said an IS architect at a U.S. candy company, who asked not to be named. “As long as we can keep these relationships almost autonomously, we will be happy.”

In an interview with Byte and Switch after his keynote speech this morning, Mark Canepa, executive vice president of Sun’s data management group, a new division formed out of StorageTek and Sun’s storage business, acknowledged users’ concerns. “There are fears,” he said. “It’s natural when a big event like this happens.”

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