Open-Source Ratings Don't Measure Up

As IT professionals, we applaud the sponsors for their efforts to help enterprises navigate the increasingly bewildering sea of open-source applications available for download. As hardware and software reviewers, however, we caution enterprises against making any decisions solely on the BRR.

For one thing, technology testing--and we've learned this the hard way--is not a one-size-fits-all proposition. Some software is too complex for small businesses, but works brilliantly in a well-staffed and highly skilled enterprise IT environment. Other applications don't deliver enough functionality for a large corporation, but are very effective in a mom-and-pop shop. The concept of "business readiness" is totally dependent on the size and nature of the business, and users should be wary of any evaluation process that attempts to apply a single rating to all open-source apps in all business environments.

Second, some BRR metrics are subjective. At Network Computing, we strive to keep our testing processes objective--if it can't be measured empirically in the lab, we often reject it as a criterion for evaluation. But the BRR employs criteria, such as "end user UI experience," that will clearly be a matter of opinion. True, the applications will be reviewed by a number of developers, but technology decisions should be based on hard data, not on popular vote.

We see the BRR as a potentially useful data point for open-source software evaluation, but probably not much more than that. It might help you decide whether and when you want to test an emerging app, but it can't replace the value of doing the testing in your enterprise.