CLEVELAND -- Hyland Software Inc., developer of the OnBase enterprise content management (ECM) software suite, announced that Ohio HealthCare Federal Credit Union recently joined 370 credit unions already use OnBase. With $32 million in assets and 7,200 members, Ohio HealthCare Federal Credit Union has implemented OnBase in its front-line operations to increase process efficiency and enhance member service. The Dublin, Ohio-based credit union is leveraging OnBase across its three branches to keep pace with its growing membership.
Ohio HealthCare FCU installed OnBase in May and has already seen significant benefits. Employees at the credit union use OnBase to scan, index and archive documents such as new member applications and loan applications to decrease processing time of documents and increase member satisfaction.
In the past, if a member visited one of Ohio HealthCare FCUs hospital branches to make a change on their account it would necessitate a week-long process. A formal request for the members original paper application would be submitted to the home office, which would have to dig through storage to find the document, with no guarantee that it would be found or that the document was still legible. The home office would verify the members statement and provide the branch with permission to make the requested change. Now that all the credit unions member applications are stored in OnBase and are accessible across all branches, the credit union is able to process the request directly from the branch, thereby decreasing the response time from five days to 15 seconds.
Over the last eight years, we began upgrading our internal systems, and it became clear that imaging and document management were key components to providing the level of member service required to be a serious player and avoid the merger list, said Bill Butler, president and CEO of Ohio HealthCare FCU.
After meeting the folks at Hyland Software and talking to other Hyland credit union customers, we knew we needed to implement OnBase if we wanted to enhance our member service and pull ourselves out of the quagmire of paper-based processes.