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Letters: Page 3 of 5

But IT cannot take up the slack for an organization that is designed to serve its own needs rather than the needs of its customers: A hospital (or any organization) may appear to be a model of efficiency, yet its patients (customers) are forced to wait in line, return later because of scheduling errors, or receive the wrong or defective medication (or product).

Educating organizational unit staffers to recognize this concept will bring a much greater ROI.

My opinions are my own and do not necessarily reflect those of my employer.

Tom Clifford
Senior Helpdesk Analyst; Munson Healthcare

[email protected]

Excess Tape