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Letters: Page 2 of 5


The Big IT Picture

Rob Preston's column--and the general tone of your "Business Credibility" issue (March 5, 2003)--implies that the IT business unit needs to align itself with the organization as a whole.

As IT professionals, we need to take a larger view, and promote the modification of business-unit practices in concert with IT practices and technologies. Most organizations will not realize the benefits IT can provide until they adjust their business practices to take full advantage of the technology and examine their own barriers to productivity.

Many hospitals, for example, are beginning to understand this concept. Some are putting in systems that will increase efficiency and decrease error by reducing dependency on physician handwriting, eliminating duplication of medication orders and avoiding confusion about meds that have similar names but perform different functions.