Yet businesses must realize that if they look to cell phones as another productivity tool, they're creating another device for the IT department to support. A new study shows that added capabilities already are having an impact on help desks. In a survey released last week by J.D. Power and Associates, 59% of wireless subscribers have contacted their provider within a 12-month period, up from 54% last year and 47% in 2000. The firm attributes the steady rise to the increased complexity of mobile phones, prompting customers to call carriers for help.
In turn, businesses that increase mobile access capabilities may start getting calls from salespeople who are having problems tapping into the company's CRM app. But if the use of cell phones beyond voice and messaging improves business processes and productivity, it could be worth the added strain on IT.
Verizon is demoing crowd analytics technology that uses 5G along with AI and mobile edge computing to give stadium operators insights into the flow of fans throughout a venue.
As we move closer to fully realizing the potential of Wi-Fi 7, it becomes evident that the RF, signaling, and throughput tests are not merely procedural checkpoints but the pillars of excellence in wireless communication.
With low earth orbit (LEO) satellites fast becoming the norm and 3GPP unifying telecom standards around the globe, the satellite IoT and machine-to-machine (M2M) sector ought to be looking at a bright horizon. But is this the case?
