The Mess That Is Android: A Google-Powered Object Lesson, April 09, 2012 Google's Android is a great OS, but it has significant problems that must be addressed before it becomes irrelevant. Here are 10 of them.
So what was that support email about? At some point, probably when Google Play Store went moved to version 3.5.15, the list of purchased but not installed apps disappeared from under the list of Installed apps (left).
Now I can only find them in the list of All apps (right), which includes apps installed onto any Android device I own, which is three. I have a Droid, Galaxy Nexus, and Asus Transformer Prime. The list of all apps is also not sorted or sortable, so I have to scroll through hoping I see the one I want. That is not helpful.
I thought it might have been a bug since I was only seeing it on one device, but now I am seeing it on others. If you are so inclined, go star this issue.