What's needed is a holistic approach to application performance management, one that employs systems that work across application layers as well as across distributed enterprises. Key to getting application performance right is understanding the bigger-picture needs of the organization as defined through practices such as ITIL and COBIT (see "Standards For IT Governance," Dec. 10, p. 35). These governance processes help IT understand what's important. In this Blueprint, we'll explore how to keep those important services up and running.
THE NEW MANAGEMENT FRONTIER
The need for APM aligns closely with macro trends confronting IT. Application decomposition may well enable organizations to leverage information stored in previously inaccessible silos, but the real-time Web services required to make that data available demand their own management techniques to function properly. What's more, some data and systems may be located outside IT's immediate purview.
So-called Webification of existing enterprise applications often brings to light the need for new management systems and mind-sets. NetForecast, an APM consulting firm, has found that on average, resources from six servers are required to compose a mashup on a user's desktop, says NetForecast president Peter Sevcik. Depending on how important that mashup is, each service, as well as the collection of services, requires monitoring and management.