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Analysis: Mobile E-Mail: Page 9 of 12

Motorola has also developed its own mobile application development program, Good Mobile Intranet, which allows developers to extend enterprise applications to mobile devices. Where the company is weak is in cross-platform support; development strengths have been with Windows Mobile and Palm, and client support has not appeared to progress much from there. A lack of additional client support may limit Motorola Good's international appeal. Bottom line, Motorola Good offers some nice features, a pleasant client experience and a good application mobilization roadmap.

RFI Response
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Good Mobile

• Research In Motion: RIM's mobile e-mail story is compelling and has grown from simple e-mail and PIM synchronization to include delivering a wide variety of mobile data from behind the corporate firewall to mobile devices. RIM has enjoyed great success, particularly in financial and government verticals where security is of primary importance. As such, RIM provided the most complete and impressive response to the security section of our RFI.

The BlackBerry was originally developed to run on older packet data networks like Mobitex and DataTAC. As such, RIM has spent considerable effort in optimizing the efficiency of data transmissions, which has traditionally resulted in above-par battery life. For pricing, it quoted us $9,395 for 100 clients, $51,495 for 1,000.

While RIM has offered superb security and hardware, its e-mail client is beginning to show its age. Where companies like Microsoft have worked to display rich, HTML-formatted e-mail, RIM's reader supports mainly text-based messages. RIM has also traditionally gotten knocked by industry pundits as a less favorable platform for application development; in this area the company has improved, making strides through both partnerships and its own efforts to deliver mobile enterprise applications to the BlackBerry. In part, this is handled through RIM's Mobile Data System, which can be used to deliver a variety of IP data using the same, secure connection used to push e-mail.

Another knock against RIM has been that to get the benefits of BlackBerry Enterprise Server, including its policy management features, you had to use BlackBerry devices. RIM has again made strides to deliver both e-mail and MDS connections through its BlackBerry Connect platform on select Windows Mobile, Symbian and Palm devices.