While we are on the topic of support, you might be able to find a phone number to call Google support directly. Hint: the number is here. You'll get a call back from a very nice person who likely won't be able to help you and will have to escalate. I think escalate in Google's dictionary is a euphemism for black hole.
Two emails later and no response. I will be old(er) and grey(er) before I hear back.
Mike Fratto is a principal analyst at Current Analysis, covering the Enterprise Networking and Data Center Technology markets. Prior to that, Mike was with UBM Tech for 15 years, and served as editor of Network Computing. He was also lead analyst for InformationWeek Analytics ... View Full Bio