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Mobile Messaging Gateways

Most companies have accepted that they must support wireless e-mail, but questions remain. Which employees need it, and on which devices? And, how can IT best manage, secure and support

   

How Much Do They Need It?

Wireless e-mail encompasses a wide range of usage models, but in all cases, its value depends on the urgency of the conveyed information. For some workers, it doesn't matter whether they answer an e-mail message immediately, in several hours or even the next day. For others, timeliness can make or break a crucial deal.

In our poll, reader response was neutral as to whether wireless e-mail makes sense for a significant percentage of company employees, affirming our view that only a subset of workers truly needs the capability. Nevertheless, accommodating that subset can translate to considerable productivity gains.

If used unwisely, however, wireless e-mail may instill interrupt-driven work patterns that make it hard to get tasks done. It's as if the workers' phones are constantly ringing, but even worse, because many e-mail messages are just CCs of messages sent to somebody else. Spam only exacerbates the distraction.

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