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Analysis: Mobile E-Mail: Page 6 of 12

We stressed in our RFI that security was important, and all the vendors provided extremely detailed responses in that area.

All offer AES encryption support and ensure that messages are encrypted from the moment they leave the mobile e-mail server until they reach the device. Motorola Good noted that it has achieved FIPS 140-2 certification. RIM told us the BlackBerry system has been certified by NATO along with six governments, including the United States and Canada, for storage and transmission of sensitive data.

All well and good, but the fact is, we've seen very few instances where sensitive e-mailed data was intercepted from the wireless network. The much more likely scenario is that a device will be left in a cab, stolen, or, in the case of an executive at a major financial company, sold on eBay.

The good news is, all of the vendors we spoke with provide the ability to enforce passwords, encrypt data on the handheld, remotely wipe data from the device and, in some cases, disable hardware features such as cameras, a nice plus.

Nokia and Microsoft have raised the bar further by allowing users to perform some security functions, such as remotely locking or wiping a device, from a Web portal. Offloading these tasks to end users should reduce help desk calls and, more importantly, increase the likelihood that a user will lock and/or wipe a device if they believe it to be lost or stolen during off hours. Decision Points