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Analysis: Mobile E-Mail: Page 3 of 12

RFI Responses

Maintain Order

Given the amount of sensitive data being transmitted over e-mail, device management and policy enforcement cannot be afterthoughts. The ability to remotely wipe data from devices, encrypt the e-mail store—if not the entire device—and enforce passwords are nonnegotiable.

Nokia and Sybase include device- and policy-management features as options, while RIM and Good have baked these must-haves into their mobile e-mail packages. While we were impressed with both Nokia's and Sybase's cross-platform management capabilities in Network Computing's April review of device management products, enterprises will need to weigh these enhancements against increased software licensing costs.

RIM also offers excellent management capabilities, but for BlackBerry devices only. Non-RIM smartphones that use RIM's BlackBerry Connect platform may have to be managed through a separate program; the ability to manage through BlackBerry Connect depends on vendor implementation.