An Avaya customer was facing global call center issues that involved many of the suppliers, including Avaya. Through hard work and teamwork, Avaya was able to help solve the problem, and gain the customers trust.
2014 State of Unified CommunicationsIf you thought consumerization killed UC, think again: 70% of our 488 respondents have or plan to put systems in place. Of those, 34% will roll UC out to 76% or more of their user base. And there’s some good news for UCaaS providers.
6 UC Trends to WatchInformationWeek’s 2014 Unified Communications Survey shows a revitalized market; 77% of 488 respondents have deployed UC or plan to within 24 months. Among those deploying or with plans, internal IT owns this tech: 40% will keep UC completely on premises vs. 3% going all cloud. For hybrid setups, 24% are primarily on premises vs. 17% mostly cloud.