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  5. What Does IP Telephony Do For Businesses?: Page 3 of 3
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What Does IP Telephony Do For Businesses?: Page 3 of 3

VoIP, combined with presence and networked apps, means real-time communication is converging with automated business processes.With standards-based IP telephony combining with presence and networked apps built on Service Oriented
December 21, 2005

What are the biggest barriers?

There are a number of obstacles facing the enterprise market. First and foremost is the evolutionary state of IP telephony and presence management technology. Open standards for interoperability across networks are still being developed, and product and service offerings for the enterprise are also works in progress. This, in turn, has resulted in making the enterprise market confused and uncertain about the future role of the desktop telephone, new communication technology capabilities, and their impact on the organization at all levels of the enterprise.

Most enterprise technology management staffs don't yet have the experience or skills to understand the changes that IP telecommunication convergence will bring, nor its impact on organizational requirements for new kinds of end user support. Coupled with the fact that legacy telephony systems are still very functional, the need for a strategic "graceful" migration becomes more critical.

We see the impact of a combination of IP multi-modal telecommunications and presence management being as "disruptive" as the 1968 Carterphone decision to the business communications industry.

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