If you want to gain more insight into the market opportunity or need to research an solution buy, you might be interested in obtaining a new market analysis report from COMMfusion and Tern Systems. It's called "Voice/Data Recording: Markets, Products & Suppliers." It analyzes the market from 2000 through 2008, providing data and forecasts for the two major market segments -- Enterprise Call Center and the Public Environment.
The Enterprise Call Center: The report sizes the market for both: full-time call logging and recording, used for Transaction Verification/Confirmation; and call monitoring, used for Quality Assurance and Quality Monitoring. For each subsegment, market data is provided on a variety of metrics, including:
- end-user revenue; port shipments; system shipments; customer service representatives (CSRs); vertical industry; geographic penetration; distribution channel, installed base (ports, systems and CSRs), including saturation and penetration; and telephone network (VoIP vs PSTN).