The voice/data recording, monitoring and logging market is one of the fastest growing markets today. End-user revenue is projected to grow to almost $3 billion by 2008, with a CAGR of 13.4% for the time period 2003 through 2008.
If you want to gain more insight into the market opportunity or need to research an solution buy, you might be interested in obtaining a new market analysis report from COMMfusion and Tern Systems. It's called "Voice/Data Recording: Markets, Products & Suppliers." It analyzes the market from 2000 through 2008, providing data and forecasts for the two major market segments -- Enterprise Call Center and the Public Environment.
The Enterprise Call Center: The report sizes the market for both: full-time call logging and recording, used for Transaction Verification/Confirmation; and call monitoring, used for Quality Assurance and Quality Monitoring. For each subsegment, market data is provided on a variety of metrics, including:
- end-user revenue; port shipments; system shipments; customer service representatives (CSRs); vertical industry; geographic penetration; distribution channel, installed base (ports, systems and CSRs), including saturation and penetration; and telephone network (VoIP vs PSTN).
Comment |Print |More InsightsWebcastsWhite PapersReports