IP contact centers also allow for home-based call agents. Companies that use home agents have seen dramatic reductions in turnover and improved customer experiences. JetBlue Airways has an annual turnover rate of 4 percent, and Office Depot saw turnover drop in half when the company implemented a home-agent program.
As a communications medium, blogging has matured. It's not just for pseudo-journalists, political pundits and high schoolers anymore.
Politicians are blogging to their constituents. Game and software developers are blogging directly to end users. Project managers can update an entire team on progress, goals and deadlines. Some employees would like to blog about their work, and management wants to retain some editorial control over what is posted. Some blogs attract large numbers of visitors, who may be interested in the type of products you sell. With all the cross-linking bloggers do, this is a good source of grassroots marketing, advocacy and product awareness.
A small-time blog site isn't difficult to set up. Blogging is built into new releases of Mac OS X Server, and free packages like Blosxom can drop right into Apache or IIS.
Subsea cable alternatives can provide a level of comfort for those concerned about disruptions. Realistically, they will continue to play a small, but critical role in the short term.
Maintaining existing network infrastructures often incurs huge technical debt before newer technologies are adopted over time.
Amid ongoing regional uncertainties, telecom infrastructure in the Middle East has expand to include terrestrial low-latency network infrastructure, which offers resilience and agility in navigating political complexities without relying solely on undersea networks.
