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Survivor's Guide to 2005: Digital Convergence: Page 3 of 8

Finally, there's the lock and load problem. That is, a proprietary approach locks your network into one vendor and loads services as they're developed and released by that vendor. Rather than invest in a one-system architecture, look for vendors and equipment supporting open standards. This will help you keep your options open. Standards also lower the costs for application developers because libraries and code can be shared with multiple applications.

First, Add Voice

If you're in the market for a new PBX, consider VoIP. Organizations with multiple PBXs in geographically dispersed locations make a good case for VoIP because of the flexibility it provides.





Unified Communications Software and Services Market


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In terms of acquisition, installation and operation, an IP-PBX costs less than a conventional PBX. It's easy to plug everyone into the IP network and administer it from one location; reconfiguring call centers is simple; and bandwidth savings are likely when voice is packet-based rather than TDM-based. Finally, IP telephony can provide both failover and survivability features when clustered with other servers or combined with a product like the Cisco Integrated Services Router 2800 or 3800 Series that supports CME (Call Manager Express). Hey, if a server goes down or a WAN link fails, you won't have to look for a pay phone.