CUPERTINO, Calif., May 20. With the continued evolution in IP based phone systems, more businesses are moving towards a hosted PBX solution. As per research report released by TMCnet, this market segment is expected to reach $13.6 billion by 2011. Over the past year, there has also been a rapid shift towards cloud based solutions. According to a research report by researchandmarkets.com released on April 15, 2010, the cloud computing market accounted for $20.3 billion in 2009 and is anticipated to reach $100.4 billion by 2016. Enterprises are moving towards cloud infrastructure as it provides unlimited scalability on demand and deployment flexibility leading to lower TCO and a quicker ROI.
To address this demand, Silicon Valley based PBXEdge, one of the upcoming cloud based hosted PBX system providers, today announced the launch of its next generation cloud based PBX platform. The new cloud based version of PBXEdge's system provides unlimited scalability and empowers businesses to be more productive. Its flexible rules based engine (including the billing system) can be easily customized as per client specific requirements. PBXEdge provides advanced phone features such as automated attendant, paperless fax, customized IVR, call queuing, ACD, call conferencing, and enhanced voice mail. Unlike some other providers that mandate the use of proprietary phone systems, PBXEdge works with most VOIP phone systems including CISCO's next generation HD voice quality IP phones.
PBXEdge provides a robust end-to-end solution for businesses with up to 100 employees including full redundancy, QoS support with voice packet prioritization, and auto switching to analog line on internet failure. In addition to this, the company also features some high-end wireless phones that can display videos from surveillance cameras. Businesses migrating to PBXEdge will gain operational efficiencies, and can potentially save up to 70% of their costs as compared to a local phone service company. In addition to cost savings, businesses will be able to seamlessly scale their feature rich phone systems as they grow.