UNIFIED COMMUNICATIONS

  • 11/10/2015
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IT Teams Of The Future: Roles & Responsibilities

IT jobs are changing fast. Future success will require skills in areas such as data security, data management, and communication

Few industries evolve at the rate of technology’s seemingly breakneck pace. Whereas, one day it was wireless networking, today cloud computing is all the rage. As a result, the IT pros tasked with helping their organizations make the transitions to new technology must be able to learn and adapt on the fly.

With all this change comes new job roles and responsibilities. In fact, some IT positions are going way of the dodo bird. It’s paramount that IT pros always look ahead. So what does the IT team of the future look like?

Here at CBT Nuggets, we put together the following infographic (see below) that explores the keys to being a successful IT team and the roles team members need to play to ensure success in the coming years. Here are several examples:

Translators

What they do: Eliminate communication gaps between tech and end users

Why they are important: Help make complex or confusing jargon more understandable

Communicators

What they do: Streamline communications across organizations

Why they are important: Play a major role in establishing and building relationships, both in person and online

Collaboration Wizards

What they do: Foster connectivity within organizations that rely on remote workers, contractors, etc.

Why they are important: Their work helps ensure their organization’s infrastructure remains vibrant despite its workforce being spread out across different locations and continents

Digital Leaders

What they do: Represent the IT department’s interests in executive meetings

Why they are important: They help ensure that organizations are prepared technology-wise moving forward

Data Wranglers

What they do: Store, manage, and retrieve data for end users and organizations

Why they are important: There’s so much data, and in addition to someone to maintain it all, companies need people who can help make sense of all that data

Data Guardians

What they do: Establish security protocols and safeguards

Why they are important: More data means an increased risk of a security breach; someone’s got to keep watch

Figure 1:

Comments

data guardians

I think the data guardian role is already a major one in the enterprise today. With all the breaches, enterprises are actually budgeting money for security but from what I've read, having a hard time finding people with security skills.

Re: data guardians

You targeted correct one @Marcia, Security skill is something which is not yet very common. It is hard for companies to discover and hire best resource for job. One of the reason i find is, rapidly changing IT environment.

I guess it is already 02 years we have started using BYOD but still IT admins are struggling to do device management. Application and their requirements are changing, we have atleast 01 update in 15 days, corresponding to same we need to make sure our IT systems are up to date in order to cater requirements. Considering the fact that security and integrity of services are maintained.

Re: data guardians

Good point @virsingh, balancing BYOD with security is a huge challenge for businesses.

Re: data guardians

One of the key role for IT team is IT physical & logical security administration, which will only evolve with time but not diminish. A regular training and knowledge sharing becomes important to keep the employees up to date and competent to handle the situation. Apart from all this, we should also have stress management lesson, which i believe is not taken seriously in most of the companies.

Re: data guardians

Yes, definitely need some stress management while trying to handle all that security.

Re: data guardians

@Marcia   Security skills are extremely difficult to come by, I recently applied to security firm to get my foot in the door and it never happened.

As long as these companies are ignoring the few that want to do this function, there will always be a shortage.

I don't think too many kids are thinking they want to grow up to be a security pro.

As a result I don't feel sorry for the industry, in many cases they are getting what they deserve.

Re: data guardians

ClassC, I'm sorry that position didn't work out. Perhaps the problem is that companies needing security skills don't even know what to look for. 

Your point about young people not wanting to be security pros is interesting. Dark Reading recently reported that Millennials aren't pursuing cybersecurity careers.

Re: data guardians

Thanks  Marcia,  everything worked out as things usually do.  But it is frustrating when one understands that these companies need people who actually want to do this kind of work and to turn them away is just completely moronic and explains a lot about an industry that surly appears to be behind on it's ultimate objective and goal.

 

So now I am in a traditional setting, still worrying about security and I doubt I will waste my time applying for a company who sole purpose is security ever again.

Re: data guardians

Thanks for the link Marcia,  while this doesn't surprise me - it is still worrisome because the interest in hacking is not going to decrease anytime soon, so I can only imagine the kinds of breeches that lay ahead.

Re: data guardians

I share your dread ClassC; it seems like things will only get worse on the data security front.

Re: data guardians

ClassC, I'm sorry that position didn't work out. Perhaps the problem is that companies needing security skills don't even know what to look for. 

Your point about young people not wanting to be security pros is interesting. Dark Reading recently reported that Millennials aren't pursuing cybersecurity careers.

Data Wrangler: The Future Is Now

I can vouch for IT becoming Data Wranglers, I have recently taken on a role where I was supposed to be the IT admin and I was handed the responsibility of wrangling most of all of the companies data in whatever form it might take.

I was looking for switches and servers which I found but was also handed DB privileges. 

Not sure I really enjoy this part of it but I am always open to new skills, not to mention I need to keep this position for a little while. 

Data Guardians

Hasn't  IT always held this role ?

Digital Leaders ?

Didn't the CIO do (or at least supposed to have done) this in years past ?  

Regardless, I am glad they are being replaced.

Communicators of The Future ?

I think this is going to be a real challenge, since IT is not known to be good at communication.

I'll believe this when I see it.