Building on the companies' global alliance, this agreement enables HP and Alcatel-Lucent to deliver and market end-to-end UC&C solutions to clients. These solutions use the convergence of telecommunications and IT to transform the way customers use UC&C services. "Clients want an open, holistic approach to services delivery that maximizes their investment in UC&C," said Gary M. Budzinski, senior vice president and general manager, Technology Services, HP. "The strength of Alcatel-Lucent and HP's combined portfolio provides organizations with open and highly scalable solutions that address the touch points where communication is critical."
"We have a common approach to solutions that meet the needs of each individual customer's requirements, including their existing technology mix, overall organizational needs and migration plans for the future," said Tom Burns, president, Enterprise and Strategic Industries business, Alcatel-Lucent. "HP and Alcatel-Lucent have forged a close relationship which will enable enterprises around the world to drive down costs, improve productivity and optimize the customers' experience throughout the entire UC&C environment."
The HP services and Alcatel-Lucent solutions for UC&C work across all types of media and locations.
The offerings include:
- Migration from multivendor and legacy PBX to an IP voice
integration layer that uses Alcatel-Lucent's open IP Telephony
architecture for UC&C. HP will help clients achieve a greater return on
their UC&C investments by using the Genesys Customer Interaction
management Platform, UC connect solutions and the Alcatel-Lucent
OmniTouch Instant Communication Suite and IP Telephony offering - the
- Automated workflow and workload within business processes reduce
operational costs by increasing the effectiveness of all enterprise-
wide resources and superior customer service with HP and Genesys
intelligent Workload Distribution.
- Industry applications for UC&C that demonstrate a streamlined
approach to reducing costs and improving efficiency, such as Digital
Hospital. HP will use Alcatel-Lucent's Advanced Communication Server to
provide an enhanced, open UC&C integration layer across industry
domains, including healthcare, financial services, utilities and
These offerings are built on HP's UC&C consulting services, which take a comprehensive approach to enterprise communications from strategy and planning through implementation, design and education. They may be implemented on a customer's premises or via an outsourced operating model.