Unified Communications

10:53 AM
Connect Directly
RSS
E-Mail
50%
50%

GSX Tools Monitor Collaboration Apps in Cloud

Updated suite promises enterprise IT more control to monitor and adjust the performance of Microsoft SharePoint, RIM BES, and similar cloud services.

Top 15 Cloud Collaboration Apps
Slideshow: Top 15 Cloud Collaboration Apps
(click image for larger view and for slideshow)
GSX, which provides systems to monitor the performance of on-premises enterprise collaboration and messaging systems, has upgraded its flagship software suite to monitor cloud-based tools and support the latest versions of those tools from major vendors. GSX Monitor and Analyzer version 10 provides support for various collaboration systems from IBM, Microsoft, and BlackBerry Enterprise Server. The upgrade also offers a modular install design for select server types and other components, an improved user interface, and simplified server settings.

As more businesses access collaboration and other enterprise applications from the cloud for cost savings and better IT agility, they can lose control over their ability to monitor and adjust the performance of those applications, said Steve Bystran, senior vice president of global sales and development for GSX.

"Knowing if those services are actually delivered to them, and if they're delivered in a timely and effective way that supports the business needs, is really our objective in doing the monitoring," said Bystran. "CIOs need some kind of objective measurement of whether what they've purchased is being delivered fully and properly."

GSX monitoring technology works by modeling the expected end user experience when using various collaboration and messaging applications, and then comparing that to the actual performance of the apps in production. By monitoring performance, the software notifies an IT administrator if an app's performance falls below certain levels and if the cloud provider is out of compliance with service level agreements. GSX is an agentless system, meaning that there is no need for special software to run on any application server in order for the GSX system to monitor performance.

GSX Monitor and Analyzer is one product but it requires two separate installations, Bystran said.

Version 10 of GSX Monitor watches the following metrics for cloud-delivered collaboration and messaging systems:

-- IBM Traveler: Service availability, alerts, and device synchronization. Traveler is a push email system that also supports calendar, address book, and related apps for mobile devices.

-- IBM Quickr: Service availability, tracking, authentication, and place monitoring. Quickr is a Lotus collaboration platform.

-- IBM Sametime: Services, meetings, and DB2 and Websphere components. Sametime combines unified communications and collaboration.

-- Microsoft SharePoint: Availability, usage, services, sites, users, and synchronization. SharePoint is Microsoft's flagship collaboration platform.

-- Microsoft Exchange 2010: Database availability group and database store availability and performance, and client access server availability. Exchange is Microsoft's enterprise email and messaging server.

-- BlackBerry Enterprise Server version 5.0: High availability, failover, and secondary server alerts, and manual failback reminders. BES delivers enterprise collaboration software, such as that from IBM and Microsoft, to BlackBerry wireless devices.

-- IBM Domino probes to track index size, databases with indexes, and user-defined thresholds

Enhancements to the GSX Analyzer tool include support for IBM Traveler and Quickr reports, multi-server comparisons, an improved user setup, and enhanced formatting controls.

Improved monitoring of cloud-based applications is becoming more important as businesses grow more dependent on them, said GSX's Bystran. Cloud collaboration platforms such as SharePoint started out in small deployments within an enterprise and may have been under the IT administrator's radar. Eventually, they become more popular and widespread and now many companies depend on them.

"They went from being a boutique application to being mission-critical," he said.

Security concerns give many companies pause as they consider migrating portions of their IT operations to cloud-based services. But you can stay safe in the cloud, as this Tech Center report explains. Download it now. (Free registration required.)

Comment  | 
Print  | 
More Insights
Cartoon
Slideshows
Audio Interviews
Archived Audio Interviews
Jeremy Schulman, founder of Schprockits, a network automation startup operating in stealth mode, joins us to explore whether networking professionals all need to learn programming in order to remain employed.
White Papers
Register for Network Computing Newsletters
Current Issue
2014 State of Unified Communications
2014 State of Unified Communications
If you thought consumerization killed UC, think again: 70% of our 488 respondents have or plan to put systems in place. Of those, 34% will roll UC out to 76% or more of their user base. And there’s some good news for UCaaS providers.
Video
Twitter Feed